Terms & Conditions
The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.
Rugged Off Road Product Warranty
This product warranty proves our commitment to the quality of every product that Rugged Off Road produces. Our Rugged Off Road product warranty only extends to the Original Purchaser of any Rugged Off Road product. If it breaks, we will give you a new part.
Rugged Off Road Warranty Procedures
Any Rugged Off Road products containing missing or defective components will be covered under warranty by Rugged Off Road. Please call 888-670-2252 to initiate a warranty claim. Rest assured our customer service team will urgently address the matter and expedite the replacement parts. In the event of a defective product, Rugged Off Road may request a return of the defective product (at Rugged Off Road expense) so the quality team can analyze the nature of the defect. Returning defective product will not delay the replacement part delivery.
Rugged Off Road leveling kit, block kits and lift kit products are NOT intended for off-road abuse. Any abuse or damage as a result of off-road use voids the warranty of the Rugged Off Road product. All Jeep Lift Kit products are covered under warranty when used in recreational off-road environments.
Warranty does not apply to discontinued, clearance or outlet products. Wearable components including, but not limited to, shocks, ball joints, heim joints, bushings, and steering extensions, are covered for up to 1-year.Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable. Rugged Off Road is not responsible for any consequential damage to vehicles.
Rugged Off Road reserves the right to change, modify, or cancel this warranty without prior notice.
Customers may return ANY Rugged Off Road product within 30 days of the purchase date for a FULL REFUND of the original purchase price (excluding shipping fees). Items returned within 31-90 days may be subject to a 20% restocking fee.Any returned Rugged Off Road product must be new in box and should be returned in the factory packaging with all the components in the kit.
Products installed and/or removed are not eligible for return unless the product is deemed defective. Discontinued, clearance, and outlet items are non-refundable.Returned products missing components and/or showing signs of use may be declined or subject to a restocking fee.
To request a return, contact Rugged Off Road Customer Service Department at 888-670-2252 for a Return Merchandise Authorization (RMA) number. Proof of purchase will be required for an RMA number. Customer is responsible for the return shipping charges. Please include all original items in the return shipment. Incomplete returns may not be eligible for a full refund.
Refunds will be applied to the original payment method that was used. Refunds are generally issued within 7-10 business days of receiving all returned goods. Banks may require additional processing time to reflect the refund in customer account. Items purchased from Dealers must be returned to those stores in conjunction with that store's policy.
MISUSE OF THIS PRODUCT COULD LEAD TO INJURY OR DEATH.
Modified suspensions and large-diameter tires that increase ground clearance will alter vehicle handling.
The vehicle may become more likely to roll over. Suspension systems or components that enhance the on and off-road performance of your vehicle may cause it to handle differently than it did from the factory. Extreme care must be used to prevent loss of control or vehicle rollover during abrupt maneuvers.
Slower speeds may be required to maintain control. Always operate your vehicle at reduced speeds to ensure your ability to control your vehicle under all driving conditions. Braking distance may increase. Failure to drive safely may result in serious injury or death to driver and passengers. Drive with extreme caution until the operator become familiar with how the vehicle handles.
Driver and passengers must ALWAYS wear a seat belt; avoid quick sharp turns and other sudden maneuvers.
Some modifications may be illegal in various states. Consult vehicle owner's manual, the instructions for this product, and state law before modifying any vehicle. Review all state and local laws, including but limited to, laws related to bumper height and the lifting of vehicles before the purchase and installation of any Rugged Off Road products.
Never operate your vehicle under the influence of alcohol or drugs.
Drive with extreme caution until the operator become familiar with how the vehicle handles.
Constant maintenance is required to keep the vehicle safe. Thoroughly inspect vehicle regularly, especially before and after every off-road use.
It is the responsibility of the driver to check the surrounding area for obstructions, people, and animals before moving the vehicle.
All raised vehicles have increased blind spots; damage, injury and/or death can occur if these instructions are not followed.
Drive with extreme caution until the operator become familiar with how the vehicle handles.
All Web site design, text, graphics, and the selection and arrangement thereof Copyright Rugged Off Road 2016, or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of Rugged Off Road is strictly prohibited.
The Rugged Off Road Web site and Rugged Off Road logo are service marks of Rugged Off Road. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
Vehicle Manufacturer Copyright-Trademark Information
Rugged Off Road, a privately owned company, is not affiliated with Ford Motor Company; General Motors or its brand companies Chevrolet, GMC, Cadillac, Hummer; Toyota Motor Sales; FCA US LLC and its brand companies Chrysler, Dodge, Jeep, Ram, Mopar; Nissan Motor Corp Ltd; Honda Motor Company; or American Suzuki Motor Corporation in any way or form. The terms Ford, F-150, Super Duty, F250, F350, Ranger, Lincoln, Expedition, GM, Chevy, Chevrolet, GMC, Silverado, Sierra, Avalanche, Tahoe, Suburban, Denali, Canyon, Colorado, Cadillac, Escalade, Hummer, Dodge, Ram, Dakota, Durango, Jeep, Wrangler, Wrangler Unlimited, Grand Cherokee, Mopar, Mega Cab, Honda, Ridgeline, Pilot, Nissan, Titan, Frontier, Xterra, Armada, Infiniti, Toyota, Tacoma, Tundra, 4Runner, Sequoia, FJ Cruiser, PreRunner, Suzuki and Equator are used for descriptive purposes only and in no way infers that any Rugged Off Road part or accessory sold on this site or otherwise is manufactured, sold or endorsed by Ford Motor Company, General Motors or its brand companies Chevrolet, GMC, Cadillac, Hummer, Toyota Motor Sales, FCA US LLC or its brand companies Dodge, Ram and Jeep, Nissan Motor Corp Ltd, Honda Motor Company or American Suzuki Motor Corp.. All pictures and text are used for descriptive purposes only with the understanding they are used in Good Faith and Fair Use to illustrate the result of using a Rugged Off Road product. Let there be NO CONFUSION, Rugged Off Road Suspension Inc. is NOT affiliated in any way with Ford Motor Company, General Motors or its brand companies Chevrolet, GMC, Cadillac, Hummer, Toyota Motor Sales, FCA US LLC or its brand companies Dodge, Ram and Jeep, Nissan Motor Corp Ltd, Honda Motor Company or American Suzuki Motor Corporation!
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Rugged Off Road reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Links to Other Web Sites
Rugged Off Road makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.
Warranties and Disclaimers
Rugged Off Road intends for the information and data contained in the Site to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." Rugged Off Road EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
This Web site is operated byRugged Off Road from its offices. Rugged Off Road makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
Your Personal Information
Rugged Off Road is the sole owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement.
Cookies and IP Addresses
This Web site takes every precaution to protect our users' information.
When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://. If you have any questions about security at our Web site, send an email to email@example.com
This site contains links to other Web sites. Rugged Off Road is not responsible for the privacy practices or the content of such sites.
Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the sole benefit of Rugged Off Road to send information to customers about orders, about our company, and to send promotional material from some of our partners. This information is also used for billing and to contact you when necessary. Demographic and profile data is also collected at our site. We use this data to tailor your experiences at our site, to show you content that we think you might be interested in, and to display the content according to your preferences. You may opt out of receiving mailings; see the choice/opt-out section, below.
In our surveys we ask for contact information (typically an email address) and demographic information (for example, zip code, age, or income level). We use this information to send promotional material about Rugged Off Road products and services.
We run contests on our site in which we ask for contact information (typically an email address) and demographic information (for example, zip code, age, or income level). We use this information to send promotional material about Rugged Off Road products and services, Occasionally we send this information to our partners. If we intend to send contact information to partners, we will note this in the contest.
Changes in Information
You may view or change your information at any time by going to My Account from our home page at http://www.ruggedoffroad.com.